Our Services & Deliverables
Want some consulting advice but don't want to have to pay for just a sounding-board relationship?
We get it; we're a small business too and know the value of getting work done as well as having a sounding-board relationship. So we've packaged our small business consulting services around tangible deliverables that fill specific personnel needs or process gaps in your company.
There's probably a lot you don't need, but we wear multiple hats so we can put on just the right one at the right time to support you.
Company Strategic Alignment & Execution Services
Company Identity & Leadership Workshops
You and your leadership team know your business better than anyone, but if you’ve ever tried to sit down and work on the big picture plan of your organization (i.e. identifying core values, writing vision statements or crafting a BHAG [big, hairy audacious goal, courtesy of business leadership guru, Jim Collins]), you know that it’s easy to get lost in the details. It’s actually really helpful to have a neutral party develop the agenda, facilitate the discussions, write down all the notes and provide you with a written document at the end of your amazing business brainstorming session.
Strategic Plan
We will take ideas from your identity session and work them into an initial written strategic plan for you and your leadership team to review. This project includes 2 rounds of feedback and helps you get an actionable strategic plan.
KPI Dashboard
Everyone talks about tracking their data numbers, but who has time to build a dashboard they can actually use. And what tools are there to automate the process every month? We will work with you to explore free and easy-to-use systems that can make your data life easier.
↻ Quarterly & Monthly Action Item Accountability
Anyone who has ever written a strategic plan will tell you that that process is quite easy compared to actually implementing the plan. We have an ongoing process and template we use with your company to help provide accountability and keep you on track.
(↻) = recurring / ongoing retainer work; everything else is fixed fee projects
Company/Product Growth & Marketing Services
Scaling Up Workshops
The Scaling Up book has a fantastic set of worksheets that can prepare you for significant company growth. We can help facilitate these sessions and guide you through completing the worksheets when you’re ready to scale up.
Marketing & Advertising Plan
A good marketing plan should be the natural outgrowth of your core identity (core values, mission, etc.), strategic plan, as well as customer and market research/data, and we can help you get it all down on paper in an cohesive, organized fashion. Your fixed price for this deliverable includes two rounds of feedback/changes and a marketing calendar. Generally, you will want to update the Marketing Plan twice a year or more if you're in a rapid growth mode and once a year if you're on a moderate growth trajectory.
Sites & Software
We can help you select and implement websites, social media accounts, CRMs, Google Business/Local Pages, marketing automation software, email software, etc.
↻ Marketing Reporting/Analysis
We will produce regular marketing reports from all your key marketing channels, so you can track what’s working and what isn’t in your marketing.
↻ Marketing Project and Labor Management
If you're a small company, you probably don't have a staff of 25 people working in marketing for you. We can help oversee and coordinate all your marketing projects and outsourced labor activities.
Financial Support, Reporting and Forecasting Services
Budget Tool Template
Is your budget working for you? Does it reflect the categories you need (and not just the ones your accountant needs?) If it's been awhile, we can come alongside and get this updated for you.
Value-based Pricing
Nearly every industry is finding that value-based pricing is more effective for the customer and company. Have you explored transitioning to this? We can work with you to explore whether this would be helpful for your company and if so, create a transition plan to get you there.
Financial Software
Want to collect your receipts digitally? Looking for a cash flow tool or automated bill pay system? We can help you select the right tool, implement and train your team.
↻ Financial & Profitability Reporting
Would you like regular cash-flow reports? P&L reports? Profitability reports by product, division or service? If you don't already have a system set up to track these, we can help build these systems and then run them on a regular basis.
↻ Bookkeeping, A/R, A/P
We can help you automate bank feed transactions; organize and pay bills; set up automatic payments or invoices and make sure that your transactions are getting classified correctly. We’re not accountants, but we love them and can keep your books in a useable order for you.
Operations & HR Support Services
Office, Operations, and Project Software
Want to implement a project management software? Not sure how to get your team on Slack, Dropbox, Toggl, Trello, Google Drive or Office365? We can help you pick the most cost effective software solutions for your small business, implement them and train your team.
PEO/Insurance/HR or Hiring/Payroll Software
There are lots of great tools out there to make HR and payroll easier for a small business. If you're looking for health insurance, we can help you pick a preferred employer organization (PEO) or even get enrolled in the small business insurance plan with the government, so you can provide great benefits at your company. And if when you don't have time to hire, we can vet initial employee candidates and set up job applications with staffing agencies or employment sites (i.e. Monster, LinkedIn, CareerBuilder, Indeed)
Any Process
Honestly, Multiple Hats is all about process. Almost everything we do is in someway a process. And because we wear multiple hats, we have the advantage to see the big picture and can help make any process more efficient. We will help you improve any process you want--we’ll help you find technical software solutions when they’re available and help you implement the changes and measure whether those changes are working.